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Terms of service

The deal, in plain words.

Last updated: July 25, 2026 · LoudPixel is operated by Cosolo, Montréal, Québec, Canada

These terms are the contract between you and us. They’re written the way we write everything else: short sentences, no shouting, nothing buried. Where the law gives you a right we can’t take away, we say so instead of pretending otherwise.

Who you’re dealing with

LoudPixel is operated by Cosolo, based in Montréal, Québec, Canada. Reach a human at contact@loudpixel.ai. Using the site, the free check, a paid plan, the API or the MCP server means you accept these terms.

What you’re buying

LoudPixel checks whether AI engines name your site and produces reports and ready-to-ship fix files. We sell information and instructions — never changes to your site. Applying a fix is always done by you, your developer, or your own coding agent, under your review. We don’t open pull requests against your repositories and we don’t deploy anything for you.

Plans, credits and renewal

  • The free check requires no account and no card.
  • The $29 pack is one-time: 150 credits, valid 12 months, no auto-renewal.
  • Pro ($99/mo) and Premium ($249/mo) renew automatically — monthly, or annually at two months off — until you cancel. Cancel anytime from your account; cancellation takes effect at the end of the period you already paid for, and you keep access until then.
  • Credits meter checks, fixes and scheduled re-checks at the prices posted on the pricing page. Monthly credits don’t roll over; pack credits last for their validity window.
  • All prices are in US dollars and exclude sales taxes, which are added at checkout where they apply. Payment runs through our merchant of record; we never see your card number.
  • We may change prices for future periods. Subscribers get at least 30 days’ notice by email and can cancel before the new price takes effect.

What the numbers mean — and what they don’t

This is the section most tools bury. It describes what you are actually buying.

  • AI engines are not deterministic. The same question asked twice can return different answers. Every score, share and citation count we report is a sample of engine behaviour at a point in time — not a ranking table, and not a prediction of what any particular user will see.
  • We don’t promise an outcome. No naming, citation, position, traffic or revenue result is promised — not by us, and not by anyone honest in this category. What we promise is honest measurement and fixes worth applying.
  • Perception isn’t fact. When we report what an engine says about your brand, we’re reporting that engine’s output. We’re not asserting it’s true and we’re not responsible for it.
  • You review before you act. Check any report, recommendation or fix file before you use it. Don’t use our output as the only basis for a legal, financial or investment decision.
  • Output may not be unique. Other customers can receive similar or identical recommendations in similar situations.

The AI engines we query

We query third-party engines we don’t control. They change models, rate-limit, restrict access or go down without telling us. When that happens coverage can narrow or a scan can fail — that’s outside our control and isn’t a defect in the service. What you do with anything an engine returns is also subject to that engine’s own terms.

Acceptable use

  • Check domains you own or are authorized to work on.
  • Don’t resell or redistribute raw engine responses, and don’t scrape the service.
  • Don’t use the service, or its output, to build a competing product.
  • Don’t use our output to train machine-learning models.
  • Automated access is fine through our API at documented rates. Don’t issue requests at a volume a human user couldn’t plausibly generate.
  • Don’t probe, access or try to identify another customer’s data.
  • Don’t use LoudPixel to produce content that’s illegal, defamatory or deceptive, to surveil individuals, or to discriminate on the basis of a protected characteristic.
  • White-label and API use follow the plan that includes them.

If you let an AI agent act on your account — through the API, an API key or our MCP server — what it does counts as what you did.

Your content, your code

You own your site, your repo, and every fix file we produce for you. We own the service, the recipes behind it, and the aggregated, anonymized measurement data we use to improve it and to publish category benchmarks — nothing in a benchmark identifies you or your domain.

Privacy and your data

What we collect and why is in the privacy policy, which is part of these terms. Short version: no cookies on the pixel, IP addresses are never stored, and we don’t sell your data. A data-processing agreement for EU and UK customers is available on request at contact@loudpixel.ai.

Availability and support

We aim to keep LoudPixel up and to answer support email within one business day. We don’t offer a contractual uptime guarantee. Free-tier and beta features are offered as-is and can change or disappear. Planned maintenance, and outages caused by an AI engine or another supplier, don’t count against us.

Refunds

Broken product, honest refund: if a paid run fails and we can’t make it right, we refund it. Otherwise packs and part-used months aren’t refunded — the free tier exists so you can try before paying. Write to contact@loudpixel.ai and a human reads it. Refunds go back to the original payment method, normally within 5 business days and never later than 15 days after we accept the claim.

Liability

The service is provided “as is.” To the extent the law allows, our total liability for any claim is capped at what you paid us in the twelve months before the claim, and we’re not liable for indirect, incidental or consequential loss — including lost profit, lost traffic or lost rankings.

Limits we don’t claim, because Québec law doesn’t allow them: nothing here excludes or limits our liability for bodily or moral injury, or for intentional or gross fault (art. 1474 of the Civil Code of Québec).

If someone brings a claim against us because of how you used the service — the domains you checked, the content you published, the rights you didn’t have — you cover our reasonable costs of defending it. This doesn’t apply to consumers.

If you’re a consumer

LoudPixel is built for businesses, but if you buy as a consumer, consumer law wins over anything in these terms that conflicts with it. For consumers in Québec that means, among other things:

  • The legal warranty under the Consumer Protection Act applies and can’t be excluded, whatever the “as is” wording above says.
  • No forced arbitration and no class-action waiver. Section 11.1 of the Consumer Protection Act prohibits them, so we don’t use them — against consumers or anyone else.
  • A consumer domiciled in Québec can always bring an action before a Québec court (art. 3149 of the Civil Code of Québec).
  • If service doesn’t start within 30 days of the date we gave you, you can cancel and be refunded. If we owe you a refund and don’t pay it within 15 days, you may ask your card issuer for a chargeback.
  • For a fixed-term subscription that renews automatically, we email you between 60 and 30 days before the renewal date.

Consumers outside Québec keep whatever mandatory protections their own home law gives them.

Changes and termination

We may update these terms. For anything that materially affects you we email account holders at least 30 days before it takes effect; continued use after that date accepts the update, and if you don’t want it you can cancel first. You can close your account anytime. We can suspend or close an account that breaks the acceptable-use rules — with a warning where that’s reasonable, immediately where it isn’t. If we close your account without cause, we refund the unused part of what you prepaid.

Governing law, and where disputes go

These terms are governed by the laws in force in the Province of Québec and the federal laws of Canada that apply there. Any dispute goes to the courts of the judicial district of Montréal, Québec, and both of us agree to that forum — except where mandatory consumer law gives a consumer the right to sue somewhere else, which we don’t contest.

Before filing anything, email contact@loudpixel.ai and give us 30 days to fix it. Most things end there.

Language

Une version française de ces conditions est disponible sur demande à contact@loudpixel.ai et fait foi pour les clients du Québec. A French version of these terms is available on request and governs for customers in Québec; where you were offered the French version and chose English, the parties have expressly required that these terms be drawn up in English.

The rest

  • If one clause fails, the rest still stands, and the failed clause is read down to what the law allows.
  • Assignment. You can’t transfer your account without our consent. We can transfer these terms if the business is sold, and we’ll tell you.
  • Events outside our control — supplier or AI-engine outages, network failures, natural disasters, strikes, war — suspend our obligations for as long as they last.
  • Notices go to the email on your account, and to contact@loudpixel.ai for us.
  • Sanctions and export. Don’t use LoudPixel where Canadian or other applicable export and sanctions law says you can’t.
  • This is the whole deal — these terms, the privacy policy and the pricing page replace anything said earlier.

Questions — contact us.